SOP to Change MC Online Account to Offline on local Server
Did you Know that:
Softex Market Control (The First Arabic Cloud ERP in the Middle East) , Mainly hosted by Softex Reliable private cloud can sometimes be changed to work on Local client server environment Mode !!!!
Although it is always recommended to run Market control Online Accounts on Softex Cloud Based servers has extreme benefits such as Advanced Security, reliability, high availability , Auto-Updates for minor and major software versions along with full Automated Backups with Data retention for the last 7 days.
Some of the customers requires that their database is hosted within their Local premises on their local servers for many reasons such as:
1. ISO regulations for IT that insists that Database server is within the Facility.
2. Governmental laws and regulations for some institutions and governmental agencies.
3. Very high volume of data which make it more feasible for large organizations to host that full infrastructure within their premises instead of paying for Large Cloud Plans.
4. Poor availability and access for reliable internet lines necessary to access the Market Control account on the Cloud.
For such Customers and in order for Softex to initiate a switch or installation of their Owned license of Market Control account along with data migration to their local server, The Standard operating procedures are as following:
1. The client has to sign the attached authorization for the Data Transfer and his responsibility over the System (signed and stamped) | Link for Document :
2. The client has to pay Full invoice Charge of 2500 EGP (Cost of Transfer and modification of Software from Online Cloud Based connectivity to Offline may vary based on Client database Age / version and size)
3. Once the client decides the exact date he want to transfer the system , he will advise us to block the online system to prevent people of adding new entries and download full backup of his account Data.
4. The client will have to prepare a Windows Server Machine with the following specifications:
a. Windows 2008 Server – 64 bit or windows 2012 server 64 bit
b. Processor Intel Quad core with at least (4MB Cache)
c. Memory 4 GB or More
d. Primary Hard Disk of at least 200 GB Free + secondary hard drive of at least 500 GB Free to automate a back process on the new drive.
e. SQL Server 2008 or 2012 Professional Edition (he cannot use the free edition since his database is very large in size)
f. Original Server Antivirus (We recommend Avast , but he can purchase any other genuine antivirus he likes)
g. UPS for the server (optional , but recommended to protect his server hardware from power failures and possible data loss)
h. He must purchase Real IP for the server and make sure it is setup on the location of the server to allow POS at branches locations to connect to the server.
5. Once the hardware is ready The client will have to deliver the server to our Office (starting from Sunday to Tuesday) , it will take us 48 hours (2 business days) to move the data and modify its structure and test everything is ok , and then he can come to take it and install it on his location.
6. We recommend that the client keeps the online database hosting alive for at least 2 months after moving to the new server just to make sure everything is working without problems (Optional)
7. We recommend that the client Signs a maintenance Contract to continue receiving Phone and email support for his team members , also to get the new updates installed on his server whenever he needs (Optional)
In All cases if you are in need for such Migration from Online to Offline Mode, please refer to your account manager immediately to file a request as per the above procedures.
Authorization Document needed for Step #1
Happy Migration :)
Best Regards